AIRosense Terms & Conditions for Installations & Warranty

AIRosense is committed to providing quality service while maintaining fairness and transparency in handling unforeseen challenges.

By paying the deposit, the Client agrees to these terms and conditions.

A deposit of 80% is required for all new installations when AIRosense supplies the air conditioning units. This deposit secures stock, materials, and installation dates.

The remaining balance must be paid within 3 days of job completion.

If the balance remains unpaid for 30 days, AIRosense retains the right to initiate legal action to recover costs.

Until full payment is received, AIRosense retains ownership of all installed equipment.

Changes initiated by the Client during installation, such as relocating indoor or outdoor units, may require additional time and materials. These changes may result in added costs, which the Client agrees to cover.

Due to the nature of air conditioning installations, repairs and maintenance, unforeseen challenges may arise during the course of work, including restricted access, unexpected structural conditions, additional materials or modifications not reasonably identifiable during the quotation stage.

AIRosense operates at scale, coordinating multiple installations, repairs and maintenance appointments daily. As a result, it is not always practical to interrupt ongoing work to prepare, communicate and obtain approval for an exact additional cost before proceeding.

Where additional work is reasonably necessary to complete the agreed installation safely and professionally, the installer will bring the requirement and reason for the additional work to the Client's attention wherever reasonably possible.

In the interest of efficient time management, resource allocation and maintaining scheduled appointments, AIRosense may proceed with reasonably necessary additional work without providing a final price beforehand, provided the Client has been informed of the requirement and has not objected.

Such additional work and materials will be itemised and billed upon completion at reasonable rates.

The Client acknowledges that quotations are based on the information and site conditions available at the time and cannot reasonably account for every unforeseen circumstance encountered during installation.

AIRosense values transparency, fairness and reasonable communication when dealing with additional costs.

Given the practical nature of our work and the volume of daily installations, repairs and maintenance appointments, it is not always possible to provide an immediate revised quotation for every additional material or adjustment required on-site.

Our installation teams will endeavour to explain why additional work is necessary, while AIRosense will document and reflect the associated costs on the final invoice.

Clients acknowledge that unforeseen requirements are a normal part of installation work and that an item not appearing on the original quotation does not automatically mean that the additional work or materials should be provided free of charge.

Statements such as "it wasn't on the quotation" do not, on their own, invalidate a reasonable additional charge for work that was genuinely unforeseen, necessary and carried out in connection with the agreed installation.

Both parties agree to act reasonably and in good faith, recognising that AIRosense must balance individual Client requirements with its operational commitments, available resources and scheduled appointments.

Any concerns regarding additional charges should be raised promptly so that they can be reviewed and resolved fairly.

Installation dates are subject to change due to circumstances beyond AIRosense’s control, including:

• Adverse weather conditions.
• Delays in equipment or material delivery.
• Access restrictions at the Client’s property.

AIRosense will notify the Client as soon as possible if delays are anticipated.

AIRosense provides quotations based on either new installations or the re-use of existing ducting, electrical supply, and related infrastructure.

Where the client elects to retain and reuse existing infrastructure, AIRosense shall not be liable for:

• Any inefficiencies, airflow issues, or cooling discrepancies arising from pre-existing ducting.
• Structural integrity or defects within existing ducting, electrical supply, or previous installations.
• Any additional work required to rectify inefficiencies related to the pre-existing infrastructure, unless separately quoted and paid for.

AIRosense guarantees the installation of new equipment only.

Performance issues arising from external factors, such as outdated ducting or insufficient electrical capacity, do not constitute a defect in AIRosense’s workmanship.

If post-installation performance issues are directly attributed to the client’s existing infrastructure, AIRosense reserves the right to charge for additional labor and materials required for any rectifications.

Clients are advised that ducting integrity, efficiency, and compatibility remain their responsibility if reusing existing infrastructure.

AIRosense always recommends the installation of a dedicated circuit breaker and outdoor isolator switch for every air conditioning unit, regardless of BTU capacity, to promote electrical safety, reliability and correct system operation.

We recognise and respect the Client's right to choose their preferred electrical arrangement.

Where the Client elects to use an existing power source, including plug points, wall sockets, existing circuits or distribution board connections, AIRosense shall not be held liable for tripping, breaker faults, inadequate electrical capacity or other issues arising from the condition, suitability or limitations of the existing electrical infrastructure.

Standard electrical pricing is based on the agreed scope of work at the quotation stage. However, unforeseen site conditions, additional cable lengths, circuit modifications, breaker requirements or other necessary electrical adjustments may result in additional charges.

Electrical work is carried out by independent subcontractors, whose appointments are coordinated alongside AIRosense's daily installations, repairs and maintenance schedules. Due to these scheduling commitments, it is not always practical to halt electrical work while revised pricing is prepared and approved, particularly where doing so would disrupt the electrician's availability, the installation schedule or other confirmed appointments.

Where unforeseen additional electrical work becomes reasonably necessary, the electrician or AIRosense installation team will endeavour to bring the requirement and reason for the additional work to the Client's attention.

In the interest of time, resource management and maintaining scheduled appointments, reasonably necessary additional electrical work may proceed without an exact price being confirmed beforehand, provided the Client has been informed of the requirement and has not objected. All work must remain subject to applicable electrical safety and compliance requirements.

Any additional labour and materials will be charged at reasonable rates and reflected on the final invoice.

The Client acknowledges that electrical quotations are based on information available before installation and that unforeseen requirements cannot always be anticipated or included in the original quotation.

Both AIRosense and the Client agree to act reasonably and in good faith when addressing unforeseen electrical costs, recognising the practical limitations of coordinating independent electrical subcontractors and maintaining scheduled work commitments.

Examples of common additional costs include:

• Extra copper piping or electrical wiring beyond what was quoted.
• Access equipment (e.g., ladders or scaffolding) for ceiling voids or restricted spaces.
• Changes to agreed unit placements requiring relocation or modifications.
• Upgrades or modifications requested by the client post-installation.
• Additional vents, dampers, or ducting modifications, if required, will be quoted separately.

If no AIRosense site visit was conducted before providing a quotation, the Client acknowledges that the quotation was provided in good faith based on available information. The Client agrees not to hold AIRosense accountable for unforeseen challenges or adjustments that may arise during installation.

Where additional work or materials become necessary due to unforeseen site conditions, these will be assessed and charged reasonably, even where the exact additional cost could not be confirmed before the work was undertaken, subject to the communication and approval provisions outlined in Sections 3 and 4.

Clients must ensure clear access to installation areas, including ceiling voids and outdoor unit locations.

Clients are responsible for promptly communicating any changes to installation requirements.

By paying the deposit, Clients confirm their understanding and acceptance of these terms, including potential additional costs.

AIRosense will perform a final inspection to ensure the system functions correctly before handover.

Any operational issues identified within 7 days of installation must be reported immediately for rectification.

AIRosense retains full ownership of all installed air conditioning equipment until final payment is received.

Failure to make full payment within 30 days of completion may result in legal action and removal of equipment at the client’s cost.

Any disputes regarding additional costs must be raised in writing within 7 days of job completion.

Failure to dispute within this period will be deemed as acceptance of the final invoice.

AIRosense and the Client agree to address disputes through direct communication and mutual agreement.

If a resolution cannot be reached, mediation may be sought before legal action is taken.

AIRosense reserves the right to seek legal recovery for unpaid balances or wrongful claims against the company.

As an authorised dealer and installer, AIRosense works with a number of different air-conditioning manufacturers, each of which has its own warranty procedures, claim systems and appointed agents.

For this reason, you do not need to register or manage your warranty claim yourself.

As part of our after-sales support, all warranty-related queries and claims for units supplied and installed by AIRosense can be handled directly through us. This allows us to first assess and diagnose the issue correctly and, where applicable, log and manage the warranty claim with the relevant manufacturer or their appointed warranty agent.

This process also allows us to maintain oversight of the products we supply and install, protect the AIRosense name and reputation within the industry, and ensure that warranty matters are directed through the correct channels.

To maintain optimal performance, energy efficiency and the longevity of your air conditioning system, AIRosense recommends professional servicing every 6 months (biannually), with a minimum of one service every 12 months (annually).

Units operating in commercial environments, coastal areas, dusty conditions or under heavy daily usage may require more frequent servicing.

All servicing and maintenance must be carried out by AIRosense Air Conditioning to ensure continuity of service history, proper maintenance records and warranty support.

AIRosense maintains copies of all servicing invoices on file, which serve as proof of maintenance and can be retrieved when required for warranty claims or verification of service history.

Manufacturer Warranty Conditions: The manufacturer's specific warranty terms, conditions and prescribed servicing intervals will always take precedence over AIRosense's general servicing recommendations. Failure to comply with these requirements may affect warranty eligibility.

Your AIRosense invoice is your proof of purchase and is all you need when contacting us for warranty assistance.

All servicing invoices issued by AIRosense are retained on our records for future reference.

For any warranty-related query, simply contact AIRosense:

Email: info@airosense.co.za

Telephone / WhatsApp: 063 164 4321

AIRosense Air Conditioning

Unit DG14
Sure Store Business Park
70 Carmine Drive
Burgundy Estate
Cape Town, 7441

Once contacted, our team will guide you through the next steps, arrange diagnosis where required, and log the applicable warranty claim with the manufacturer or appointed agent on your behalf.

There is therefore no additional warranty registration required with AIRosense after installation — your invoice serves as your record of purchase and access to our warranty support service.