AIRosense Terms & Conditions for Installations

 General Agreement

• By paying the deposit, the Client agrees to these terms and conditions.
• AIRosense is committed to providing quality service while maintaining fairness and transparency in handling unforeseen challenges.

 Deposit and Payment

• A deposit of 80% is required for all new installations when AIRosense supplies the air conditioning units. This deposit secures stock, materials and installation dates.
• The remaining balance must be paid within 3 days of job completion.
• If the balance remains unpaid for 30 days, AIRosense retains the right to initiate legal action to recover costs.
• Until full payment is received, AIRosense retains ownership of all installed equipment.

 Changes to Job Scope

• Changes initiated by the Client during installation, such as relocating indoor or outdoor units, may require additional time and materials. These changes may result in added costs, which the Client agrees to cover.
• If unforeseen challenges arise (e.g., limited access, unexpected structural issues), AIRosense will strive to communicate these costs during the installation. However, Clients acknowledge that in some cases, immediate communication may not be possible, and these costs will be billed after job completion.
• In cases where additional work has been physically installed or completed on-site and is visually visible, the Client agrees to pay for these additional costs.

 Open Approach to Additional Costs

• AIRosense values transparency and will document all additional costs incurred due to unforeseen challenges or Client-initiated changes.
• Clients are encouraged to discuss their concerns with AIRosense promptly if there are queries about the final invoice.
• Both parties agree to work in good faith to resolve any discrepancies regarding additional costs fairly and reasonably.

  Installation Challenges and Delays

• Installation dates are subject to change due to circumstances beyond AIRosense’s control, including:
  • Adverse weather conditions.
  • Delays in equipment or material delivery.
  • Access restrictions at the Client’s property.
• AIRosense will notify the Client as soon as possible if delays are anticipated.

 Electrical Work

• Standard electrical pricing is based on the agreed job scope during the quotation stage.
• If additional electrical work is required due to unforeseen site conditions (e.g., longer wiring runs, additional breakers), the Client is responsible for these costs.

  Common Additional Costs

• Examples of common additional costs include:
  • Extra copper piping or electrical wiring beyond what was quoted.
  • Access equipment (e.g., ladders or scaffolding) for ceiling voids or restricted spaces.
  • Changes to agreed unit placements requiring relocation or modifications.
• In cases where no AIRosense site visit has been conducted prior to providing a quotation, the Client acknowledges that the quotation is provided in good faith based on the information available. Therefore, the Client agrees not to unreasonably hold AIRosense to the initial quotation if unforeseen challenges or adjustments arise during the installation process.

 Client Responsibilities

• Clients must ensure clear access to installation areas, including ceiling voids and outdoor unit locations.
• Clients are responsible for promptly communicating any changes to installation requirements.
• By paying the deposit, Clients confirm their understanding and acceptance of these terms, including potential additional costs.

  Final Inspection and Handover

• AIRosense will perform a final inspection to ensure the system functions correctly before handover.
• Any operational issues identified within 7 days of installation must be reported immediately for rectification.

Dispute Resolution

AIRosense and the Client agree to address disputes regarding additional charges or installation quality through direct communication and mutual agreement. Mediation may be sought if necessary.